Tag: Customer Experience

Three Layers of Application Design

Post author By Chandra
Post date September 24, 2018

Three Layers of Application Design – Understand the problem, design back-end solution, and design front-end user interface. In this same order.

Tags Customer Experience, Featured, Lean, Product Design

Operational Excellence Product Management

Voice of the Customers (VOC) vs. Voice of Non-Customers (VONC)

Post author By Chandra
Post date August 17, 2018

VOC helps in retaining customers and possibly getting new customers with a positive word of mouth. VONC helps in new customer acquisition by addressing gaps or missing elements that are important to current non-customers.

Tags Customer Acquisition, Customer Experience, Sales, Voice of The Customer

Product Management

Customer Experience

Post author By Chandra
Post date October 12, 2011

Customer experience management is a vast field with many factors and variations. But simple things like right behaviors and communications help in enhancing customer experience significantly.

Tags Customer Experience, Service Delivery