Operational Excellence

Making Sense of Knowledge Management Systems (KMS)

Knowledge Management System (KMS) is the brain of an organization. Like the human brain, which captures knowledge using different senses, KMS should also capture Organizational knowledge through different channels.


A Critical Element in Change Management

“We have always done it this way, why change now?”  A response that we come across while driving change initiatives. Some of us tend to treat such a response as a resistance to the change. And as negative.  While I respect the intent behind that perception, I strongly feel that it’s a great opportunity to […]