Numerous studies and data show that many transformation initiatives fail to deliver planned outcomes. There may be many reasons for such shortcomings. However, drivers for successful transformation initiatives can be broadly put into buckets:
- People and culture related
- Process and technology related
Here are a few drivers while planning process and technology changes:
Avoid ‘Legacy-automation’ trap
While organizations start with a good intention of transforming their business using technology, many technology transformation initiatives end up in the ‘legacy-automation‘ trap. They simply automate legacy processes and practices. Such an approach may give some efficiency benefits in the short-term, but usually creates more challenges in the long run. Even in the short run, one can gain much more by rethinking processes combined with the true power of technology. These days, technology is not just a tool for automation, but it is usually a source of a vast knowledge base, intelligence capabilities, and built-in controls.
Focus on simplification
Not just an incremental improvement. Simplify significantly. Take it as an opportunity to rethink and redesign. Focus on all the aspects, including product, technology, process, usage and experience, pricing, positioning, etc.
Make target systems smarter
Focus on building intelligence into systems. Go beyond data collection and analysis. Focus on providing right time insights. Turn insights into auto-actions, wherever possible. Automate processes for enhanced quality and yield. Leverage newer capabilities of emerging technologies.
Deliver results in small and incremental steps
Start with quick wins. Break delivery into smaller cycles. Deliver tangible outcomes at periodic intervals. These intervals can be as short as a couple of weeks. Keep the momentum. Fight the ‘resistance to change’ with the improvements delivered in shorter periods. Gain more engagement with these outcomes.