The success of operations transformation initiatives largely depends on:
Simplification of overall processes and interactions. Critically evaluate every step in the value chain to eliminate non-value-added activities.
Small steps, yet in a rhythmic way, towards the target state. Make the journey effortless and encouraging with a faster realization of value.
Smarter systems and technologies enable and accelerate value realization.
Start-up culture. Have an open culture and empowerment that promotes questioning the status quo, thinking differently, experimenting, looking at failures as learning opportunities, etc. All of this with clearly defined ownership for delivery and not impacting any of the current operations and services.