The success of operations transformation initiatives largely depends on: Simplification of overall processes and interactions. Critically evaluate every step in the value chain to eliminate non-value-added activities. Small steps, yet in a rhythmic way, towards the target state. Make the journey effortless and encouraging with a faster realization of value. Smarter systems and technologies enable and accelerate value […]
A leader should have the courage to take the right decisions at the right time. Courage comes from confidence. Confidence comes from knowledge. Knowledge is a function of data, context, and culture.
“We have always done it this way, why change now?” A response that we come across while driving change initiatives. Some of us tend to treat such a response as a resistance to the change. And as negative. While I respect the intent behind that perception, I strongly feel that it’s a great opportunity to […]
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Customer Experience
Customer experience management is a vast field with many factors and variations. But simple things like right behaviors and communications help in enhancing customer experience significantly.
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Execution Excellence
Execution excellence is all about consistently delivering planned outcomes on time making best use of available resources. It can be achieved through a set of operating principles, practices, and capabilities.
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Legacy Automation
Technology is advancing rapidly and provides us with an opportunity to reimagine the way we work for delivering better value and experience. Unfortunately, many people still look at tools as a way to automate legacy processes for speed and cost efficiencies.
CforXL 